Terms & Conditions of Hire
DEPOSIT AND BOOKING:
– A $100 deposit is required at the time of booking to hold your party date.
– We accept credit cards (via Stripe) or direct deposit. We do not accept cash.
– We are unable to hold your party date until the deposit has been paid.
– All bookings are for one night only; extra nights are $100 per night.
– If your booking is within 7 days, full payment will be required at the time of booking.
– Final payment is due one week prior to your event.
– Payments not received within this timeframe may result in the cancellation of your party. The remaining balance is based upon your provided final number count and any additional items.
CANCELLATION OR RESCHEDULE:
– Cancellations at least 14 days prior to the event will be entitled to a refund of the $100 deposit. After that, the deposit will not be refunded, as it can be difficult to rebook at such short notice.
– Cancellations within 48 hours of the event will not be entitled to any refund. Alternatively, we will happily hold the monies over for you to reschedule at a more suitable time.
DELIVERY AND PICK UP:
– Our team typically has a number of party set-ups each weekend, making it difficult to provide an exact arrival time. Therefore, you will be provided with a two-hour window for arrival, typically between 10am – 3pm.
– Collection the following day is generally after 11am, when most guests have left the party.
We deliver for free within the standard delivery area, as shown on the map below.
– We can deliver to the extended area for an extra fee of $60.
– We do not deliver past the extended area.
– Before you confirm your teepee slumber party, please ensure you have enough space to comfortably fit the teepees. Ideally, each tent needs 1.2m of width and 2m of length. Please see the various layouts below, to give you an idea of the space required.
– Please have the area vacant (couches moved etc) and clean prior to our arrival to allow for efficient set-up. _ We are unable to assist in moving furniture and will not provide any refund if the teepees do not fit the space upon our arrival. Please measure the space to ensure the teepees will fit.
– Styles and colours of indoor teepee tents are interchangeable between the A-frame style and the more traditional teepee style.
– We will do our best to accommodate if you have a preference, but they may not be available if already booked out.
– We offer foam and air mattresses. You may request either, however they are subject to availability.
– The foam mattresses are slightly smaller; the air mattresses may be more suitable for taller / older children.
– We do not supply pillows for hygiene reasons, please ask your guests to bring their own.
– If you select the DIY option, you have chosen to set the item up yourself. We will drop the items to your front door for you to set up.
– Please pack the items away and leave in the same place for collection the following day.
– The equipment is not suitable for outdoor use.
SMOKE / PET-FREE ENVIRONMENT:
– A smoke-free and pet-free environment must be provided at all times in and around the teepees.
– We strictly set up the teepees and are not responsible for the safety of children. We assume no responsibility or liability for accidents or damage caused during your party, unless it is proved that such injury was caused by faulty material, workmanship or negligence on the part of the Business. Our decision is final in all matters relating to these Terms & Conditions of Hire.
What Our Customers are Saying
My Slumber Party created a fantastic party for my son's 10th birthday. He chose the Army theme and it just looked fantastic! It was delivered, set up and picked up efficiently and all the kids loved it.
My daughter and her friends can't stop talking about their unicorn sleepover party. The best part was that My Slumber Party set it all up and packed it all down in no time and I didn't have to lift a finger!
Thank you for the amazing and beautiful bohemian dream catcher theme. It was beautiful. We really appreciate the effort you went to, to deliver an amazing custom creation. Such a warm and friendly person, a pleasure to meet. I would highly recommend My Slumber Party in the future.