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Booking Terms & FAQs

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Booking Terms

These terms relate to indoor teepees. Bell tent bookings will be discussed per booking. 

Booking requests

We prefer at least seven days notice of a booking, however will do our best to accommodate you on shorter notice.

We also prefer a minimum of seven days notice to change the date or theme. Sometimes it may not be possible, if the day or theme is booked out, however we will try to accommodate the request. 

Payment

An initial deposit of $100 must be provided upon booking. The remainder must be paid 24 hours before the party. 

We accept credit and debit card (via Stripe online at the time of booking). We do not accept cash. 

Refunds

Other terms

Your $100 deposit will be refunded if you cancel more than seven days in advance. Unfortunately it can be difficult to re-book within seven days, so we do not refund within that time period.

If by chance we do re-book, we will refund your $100 deposit.

– No smoking in or around party items. 
– No pets allowed in, on or around party items. 
– You are responsible for ensuring the tents or other party items will fit in your space. Check the layouts below to ensure you can accommodate the items. We will not be held responsible, or provide a refund, if the items do not fit. 
– Depending on availability, styles and colours of tents are interchangeable between the A-frame style and the more traditional teepee style. We will do our best to accommodate if you have a preference, but they may not be available if already booked out.     

F.A.Q.

What is included?

Our standard package for indoor teepee includes sleepover gear for five children. Extra tents can be booked for an extra charge. See our themes page for details of inclusions for each theme. Standard inclusions are: 

– 5 tents 
– 5 mattresses. Foam or air can be requested and will be subject to availability. 
– breakfast tables 
– blanket or sleeping bag 
– throw blankets
– variety of themed decorative cushions
– variety of decorative lights, lanterns, bunting, greenery
– lightbox with custom message 
– starlight roof projector

Also included is delivery within the standard zone, setup and pack down the following day, unless you select the DIY option. 

Please note pillows are not supplied for hygiene purposes and guests should be asked to bring their own pillow.

Please see Backyard Bell page for inclusions. 

What themes are available?

Please visit our themes page for full details of the themes available. We are always working on new themes and more will be added soon. Currently we offer: 

– Camo Campout 
– Unicorn Magic
– Hogwarts School Camp 
– Sweet Tooth 
– Lost World
– Black and White Glam
– Block party (Lego)
– Boho Bliss 
– Bell Tents are also available for event bookings

Can I request a custom theme?

Yes. Please contact us and we will see what we can do. There may be an extra charge if new items need to be purchased or made, but we will discuss that with you. 

How much space is required?

Ideally, each tent needs approximately 1.2 metres of width and 2 metres of length. This allows for a walkway between tents. We can arrange in different layouts to suit different rooms – in a circle, in a semi-circle or a straight line for example.

The below diagram shows the ideal space for the different layouts. If space allows, we will place the tray table in front of the mattress.

Slumber party layout

Where do you deliver to?

The below map shows our current delivery area. Delivery is included in the price for all suburbs within the ‘standard delivery area’. Suburbs within the ‘extended delivery area’ will incur an extra fee. 

 

 

 

How are the hire items cleaned?

The tents and all linen are washed in a mild detergent after each use. 

All other decorative items are spot cleaned and sterilised. We use a commercial-grade sanitiser from a local distillery for any items that can’t be machine washed.  

All items are stored in a smoke-free, secure and covered environment.  

Can we set the tents up outside?

No, the tents are designed for inside use only and we do not allow them to be exposed to the elements. 

However we can now offer our Backyard Bell for outdoor parties – a large canvas bell tent designed for having fun outside. 

How long can I hire the tents?

The standard hire period is 1 night. We prefer to set up in the afternoon and collect the following morning, however times can be negotiated. If you wish to hire the tents for more than 1 night, please contact us to arrange. The minimum hire for bell tents is 2 nights.

Do you have themed party invitations?

These are coming very soon! They will be added to the website when available. 

Do you have any extras to include?

Yes! We can provide a variety of extra items to suit your party, such as Backyard Cinema, Laser Tag guns, disco ball, boho-style table, and craft kits. Send us your request and we will do our best to assist.